Company Overview
Founded on the principle that merchant operations should be simple and efficient, Fulfil empowers high-growth, high-volume merchants to manage their business operations. In response to the increasing complexity of omnichannel commerce, we developed a comprehensive solution that transforms back-office operations from a challenge into a catalyst for growth.
Our unified platform seamlessly integrates essential business functions from order management to financial systems.
Fulfil is a technology company with offices in Toronto, Miami and Bangalore. The team is made up of people who want to feel challenged at work, be the best at their craft, and learn from one another. We are trusted by brands like EndySleep, Mejuri, HexClad, Ridge, and many more.
Role Overview
Fulfil's engineering team develops next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale and as an ERP, we deal with substantial complexity in shipping a great product. To help us on our journey, we are seeking a proactive and highly organized Technical Project Manager.
Working closely with our CEO, your primary focus will be to manage projects critical to the long term success of engineering organization. You will focus on maintaining proactive processes, tracking key metrics, and fostering collaboration across teams, allowing leadership to concentrate on strategic decision-making; in short, you'll be the glue that keeps engineering going, ensuring nothing slips through the cracks.
This role involves working closely with engineering teams, customer-facing stakeholders, and designers to ensure smooth workflows and operational excellence. Join our international and diverse team as we continue to thrive in North America and expand our organic growth in Europe.
What You'll Do
Conduct regular engineering check-ins to maintain alignment and surface key updates
Facilitate iteration planning, ensuring timely delivery and effective coordination
Collaborate with stakeholders, including customer-facing teams and designers, to maintain smooth workflows
Track and analyze metrics such as open PRs, infra spend, highest number of reviews, and iteration completion percentage
Summarize and surface data trends to improve engineering discipline and team performance
Highlight lessons from past iterations (e.g., over-planning, under-planning, and story quality)
Coordinate release testing to ensure feedback is addressed prior to deployment
Organize and lead engineering team rituals, including standups, retrospectives, and check-ins
Assist in planning engineering meetups and virtual activities to foster team engagement
Act as the first point of contact for customer-facing teams, reducing direct interruptions to engineers
Surface data trends and share insights on team-level and individual-level performance for leadership review
