Fulfil.io helps high-growth, high-volume merchants simplify operations and scale for growth. With the rise in omnichannel commerce, Fulfil was founded with the simple idea that merchant operations need to be simplified to deliver amazing retail experiences.
Fulfil.io enables businesses to turn their back-office operations into an accelerator for growth by integrating order management, inventory management, warehouse management, vendor/supplier management, wholesale, manufacturing, financials and customer service, into one seamless solution.
We believe merchants should love their operations platform, and we work hard to make that happen every single day.
At Fulfil, Inside Sales Representatives pride themselveson being product experts who focus on closing deals the right way - with the right customers whom they set up for success. An Inside Sales Rep at Fulfil works closely with our Director of Sales in a team selling environment. This starts at qualification, right through to the demo and scoping out the implementation through to closure. Successful Inside Sales Representatives have a passion for sales as a craft; they are capable of managing multiple opportunities at the same time, with minimal supervision, and in a consultative approach, that drives long-term client success.
This role extends beyond the typical responsibilities of a Business Development Representative (BDR) by encompassing a broader range of tasks that support both sales and overall business growth. While a traditional BDR focuses primarily on lead generation and qualification, our Inside Sales Representative will - directly influence sales strategy, manage customer relationships, prepare sales presentations and contracts, and work with other departments cross-functionally to win.
What you'll do:
- Lead Generation and Prospecting: Identify and qualify potential leads through research, networking, and inbound inquiries. Develop and maintain a pipeline of prospective clients.
- Sales Support: Assist the Director of Sales in developing and implementing sales strategies. Prepare and deliver sales presentations, proposals, RFPs and contracts. Coordinate and schedule meetings, calls, and demos with potential clients.
- Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction. Respond to customer inquiries and provide timely and accurate information. Handle customer complaints and resolve issues in a professional manner.
- Sales Administration: Maintain accurate and up-to-date records of sales activities, customer interactions, and pipeline status in SalesForce.
- Collaboration and Communication: Work closely with the marketing team to align sales and marketing efforts. Participate in sales meetings, training sessions, and professional development activities.
