As a Product Consultant for our ERP, you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting.
Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment.
🚨 We are bringing on board a batch of Product Consultants to join in our BLR Office, so if you're hungry and can move fast, get in touch. Please note we’ll only interview candidates who show sharpness, creativity, and high-agency thinking in their first interaction with Fulfil. Make that first impression count! DM’s on Linkedin to Rajen Sanghvi go a long way too 😉
What You’ll Do:
Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problems—escalating only with thorough root cause analysis.
Apply Deep System Thinking: Understand how a single change impacts the entire system—tracing issues across modules, code snippets, logs, and merchant workflows.
Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root causes.
Improve Processes & Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues.
Drive Projects & Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables.
Collaborate & Communicate: Build strong internal partnerships—working closely with engineering, product, and ops—and provide clear, concise updates to merchants.
Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable.
Document & Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions.
