We’re Looking for Someone With:
2+ years of experience managing multiple competing projects simultaneously with strong prioritization skills
Flexibility to work North American time zones - the successful candidate will overlap directly with the team in Toronto, Canada
Previous experience in a customer facing implementation, or project management role at a product company. SaaS experience preferred
Energy and a wicked work ethic - Customer Success is a 24/7 operation
A strong attention to detail with proficiency in MS Excel and spreadsheet automation
Previous experience in one or more of the following: Netsuite, SAP, JDA, MS Dynamics or other ERP/Supply Chain Management software;
Strong project management and cross-functional collaboration skills, you are a task-management expert!
A proactive mindset capable of creating a long-term vision, with a monthly/weekly plan and shipping velocity in days
The ability to diagnose and solve complex problems on the fly using critical thinking and persuasion
The ability to instill a deep sense of confidence in your clients to alleviate any worry they might develop when transitioning from an old, outdated (but familiar) system to a new service
An interest in e-commerce and the ability to quickly understand the Fulfil product suite
Superior oral and written communication skills
Genuine empathy for others and helping customers achieve their goals
Nice to Haves:
Prior experience at a growth stage Internet/Software company
Accounting degree, CPA designation or equivalent experience
Knowledge of support methodology and process, and experience using Zendesk
Experience with e-commerce technologies like Amazon or Shopify Plus
A sense of adventure and an entrepreneurial spirit
Coding ability or other technical experience e.g. SQL
Previous experience with one or more of the following: Netsuite, QuickBooksOnline, Xero, TaxJar, Avalara etc
Fulfil.io helps high growth, high volume merchants simplify operations and scale for growth. With the rise in omnichannel commerce, Fulfil was founded with the simple idea that merchant operations need to be simplified in order to deliver amazing retail experiences. Fulfil enables businesses to turn their back-office operations into an accelerator for growth by integrating order management, inventory management, warehouse management, vendor/supplier management, wholesale, manufacturing, financials and customer service, into one seamless solution. We believe merchants should love their operations platform, and we work hard to make that happen every single day. Fulfil.io is a trusted solution for brands like DreamCloud, Mejuri, Lie-Nielsen Toolworks, and many more.
Fulfil.io is a technology company with offices in Toronto, Bangalore, and San Francisco. The team is made up of people who want to feel challenged at work, be the best at their craft and learn from one another. We come from different backgrounds and experiences, all passionate about the work we do, the team we do it with, and the customers we do it for. Join us in our journey to simplify operations and empower merchants around the world!