ERP Product Specialist (Onsite - Bengaluru, India)

Company Overview

At Fulfil, we’re on a mission to transform how high-growth e-commerce and retail brands operate at scale. Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management—powering the operational backbone for leading merchants like Mejuri, HexClad, Ekster and The Ridge.

With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow.

Role:

As a ERP Product Specialist,  you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting.Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment.

What You’ll Do

• Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problems—escalating only with thorough root cause analysis.

• Apply Deep System Thinking: Understand how a single change impacts the entire system—tracing issues across modules, code snippets, logs, and merchant workflows.

• Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root causes.

• Improve Processes & Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues.

• Drive Projects & Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables.

• Collaborate & Communicate: Build strong internal partnerships—working closely with engineering, product, and ops—and provide clear, concise updates to merchants.

• Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable. 

• Document & Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions.

What You Bring

• 3–5 years of experience in e-commerce operations, ERP/SaaS, consulting, or related fields.

• System & Dot-Connecting Mindset—you see how changes in one area cascade through an entire workflow.

• Ability to Read Code & Debug—comfortable navigating code bases (preferably Python) and analyzing logs.

• Strong Critical Thinking & Problem-Solving—you excel at breaking down complex issues and connecting the dots.

• Excellent Communication & Facilitation—you’re adept at presenting, leading meetings, and building consensus.

• Proven Project Management—organizing tasks, managing timelines, and delivering results.

• AI & Prompt Engineering—comfortable leveraging modern AI tools to streamline problem-solving and gather insights.

• Leadership Mindset—taking initiative, maintaining accountability, and demonstrating strong conflict resolution skills.

• Eager Learner—quick to pick up new technologies, tools, and processes.

Shifts & Compensation

• Base Compensation: ₹16 LPA

• Shift: 5:30 PM – 2:30 AM IST (North American overlap)

• North American Shift Bonus: ₹2 LPA (₹16,000/month) for 9:30 PM – 6:30 AM IST shift

Why Join Us?

• Drive High-Impact Solutions: Work on critical issues for fast-growing global brands.

• Elevate Your Skills: Hone leadership, conflict management, and cross-functional project management daily.

• Collaborate in a Global Environment: Partner with talented peers across Bangalore, Toronto, and Miami.

• Accelerate Your Growth: Own outcomes end-to-end, document lessons learned, and shape best practices.

• Onsite, High-Accountability Culture: Thrive in a dynamic environment that rewards initiative and responsibility.

You Shouldn’t Apply If…

• You’re not willing to work onsite in our Bangalore office.

• You prefer routine tasks over end-to-end ownership of solutions.

• You’re uncomfortable with fast-paced environments where accountability is high.

• You avoid digging deeply into systems, APIs, or code.

• You aren’t ready to lead projects or mentor others.