Who You Are
5 to 8 years of experience leading ERP implementations, operations consulting, or complex SaaS deployments
Have led multiple end-to-end ERP implementations through go-live, including high-complexity or high-risk launches
Proven ability to own outcomes across several concurrent projects
Strong systems thinker with a deep understanding of how order, inventory, fulfillment, and accounting workflows interconnect
Comfortable being the most accountable person in the room when things go sideways
Trusted communicator who can lead merchants, challenge assumptions, and influence internal teams
High ownership with low ego and a willingness to step in wherever needed
Comfortable giving and receiving direct feedback
Willing to travel and work on-site when it materially improves outcomes
How We Use AI
Implementation Consultants are expected to use AI as a force multiplier, not a crutch. You will:
Use Fulfil’s internal AI tools to pull historical context, configurations, and prior launch learnings
Use AI to draft, refine, and standardize execution plans, risk logs, and post-launch summaries
Feed learnings back into shared templates and guardrails to improve future implementations
Use AI to analyze technical documentation (EDI specs, API docs, partner guides) and surface risks early
Bonus Points If You
Have led ERP implementations involving native accounting or financial modules
Have worked deeply with Shopify, Amazon, EDI, or 3PL integrations
Have mentored teammates in prior roles
You Shouldn’t Apply If
You prefer well-defined problems and fixed playbooks
You want to manage implementations rather than own outcomes
You are uncomfortable getting into details such as data, workflows, and edge cases
You avoid difficult conversations with merchants or internal teams
You need a consensus or perfect information before moving forward
You see on-site work and travel as a burden rather than a way to do better work
You are looking for a low-variance role with predictable days and narrow responsibility
This role rewards judgment, curiosity, and accountability. It is not for everyone, and that is intentional.
About Fulfil
Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.
We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.
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What It’s Really Like to Work at Fulfil
We’re building the ERP that fast-growing eCommerce brands actually want to use, which means we’re taking on entrenched enterprise software with a small, intense team.
Big Tech and VC-backed startups are 400-horsepower engines running at 25% efficiency. They have bloated teams, endless meetings, six months to ship a feature. At Fulfil, we’re a 200-horsepower engine running at 100%. We’re bootstrapped, profitable, and growing steadily. No permission layers. No “alignment meetings” about alignment meetings. Everyone ships everyday.
The work: You’ll own meaningful problems with direct customer impact. Our customers run 24/7 operations across time zones, and when they’re launching on BFCM or scaling from $10M to $100M, they need us to move fast. That urgency flows downstream. This is high-intensity work with real consequences.
What high-intensity actually means:
Most weeks are 45-55 hours; peak seasons (BFCM, major launches) hit 60+
Occasional off-hours calls with our distributed team or for customer launches
Long days (10+ hours) aren’t uncommon
The work doesn’t pause even if we try to protect your focus time
What you get in return:
Real autonomy over execution (we measure impact, not facetime)
Ownership of problems that matter to real businesses
Unlimited PTO we actually want you to use (we’d rather you rest than burn out)
If you’ve ever felt like you’re capable of 10x more than your current environment allows you to output, that’s the gap between your potential and your actual impact. Fulfil eliminates that gap.
You’ll thrive here if: you’re the type who gets energy from building something that matters, want ownership over outcomes vs tasks, are open to receiving regular, direct feedback in public Slack channels from multiple people, and like moving fast without red tape.
This isn’t for you if: you need a strict 40-hour boundary, prefer structured oversight, or want work to be a contained part of your life.
