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ERP Implementation Associate

  • Hybrid
    • New York, New York, United States
  • $70,000 - $90,000 per year
  • Customer Success

You’ll work with kind, sharp, motivated people who move fast and take ownership. In the process, you’ll get hands-on with AI, modern tooling, and some of the coolest brands on the internet!

Job description

We’re looking for an ambitious, early-career ERP Implementation Associate who wants to learn by doing—working alongside the sharpest operators in modern commerce and taking real ownership from day one.

This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world.

You’ll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, you’ll work directly with our merchants to help them get the most out of Fulfil’s platform.

And yes—you’ll travel. We fly out to work with customers in person across North America and the UK, and you’ll be right there with us.

Location: Hybrid – Toronto or New York (in-office 3x/week)

Type: Full-Time

Travel: Up to 50% across North America & UK

What You’ll Do:

  • Support the onboarding of new merchants by helping configure and launch their operations on Fulfil

  • Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship

  • Own specific workstreams and deliverables within larger implementation projects

  • Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)

  • Use AI tools like ChatGPT and Claude to streamline configuration and documentation

  • Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live

  • Travel on-site to work directly with customers, understand their operations, and build deep context

  • Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation

  • Grow into a full-stack implementation consultant—fluent in both business problems and technical solutions

Job requirements

We’re Looking for Someone With:

  • 1–3 years of full-time experience, ideally in a customer-facing role—internships, campus work, or support roles all count.

  • Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces.

  • Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions.

  • Takes initiative and follows through—comfortable working independently, asking the right questions, and keeping things moving.

  • Motivated to grow fast, improve continuously, and raise the bar for themselves and the team.

  • Thinks creatively and isn’t afraid to experiment when there’s no obvious answer.

  • Leans in when the work gets intense—especially when it's in service of a great outcome for the team or the merchant.

  • Excited by the idea of using modern tools (ChatGPT, Slack, Zapier, GSuite) to move faster and work smarter.

  • Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK.

Nice to Haves:

  • Took courses in supply chain, accounting, finance, or operations

  • Have used Shopify, Amazon Seller Central, or marketplaces

  • Have worked with eCommerce merchants or understand DTC brands

  • Have played with automation or AI tools on your own (we’d love to hear how)

About Us:

Fulfil helps high-growth, high-volume merchants simplify operations and scale for growth. With the rise in omnichannel commerce, Fulfil was founded with the simple idea that merchant operations need to be simplified in order to deliver amazing retail experiences. Fulfil enables businesses to turn their back office operations into an accelerator for growth by integrating order management, inventory management, warehouse management, vendor/supplier management, wholesale, manufacturing, financials, and customer service, into one seamless solution. We believe merchants should love their operations platform, and we work hard to make that happen every single day. Fulfil is a trusted solution for brands like HexClad, Mejuri, Ridge, and many more.

Fulfil is a technology company with offices in Toronto, Miami and Bangalore. The team is made up of people who want to feel challenged at work, be the best at their craft, and learn from one another. We come from different backgrounds and experiences, all passionate about the work we do, the team we do it with, and the customers we do it for. Join us in our journey to simplify operations and empower merchants around the world!

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At Fulfil, we don’t discriminate based on race, religion, color, national origin, sex, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable laws. For US-based candidates, Fulfil participates in E-Verify and if you have the legal right to work in the US, we want you to be aware of your rights.

If you need assistance or accommodation due to a disability, please contact us at accessibility@fulfil.io.