Engineering Manager, Commerce Core

Why Fulfil

Fulfil is a technical founder-led, bootstrapped company in our 11th year of operations. We're a small team of exceptional engineers powering millions of orders for brands like HexClad, Ridge Wallet, and Caraway. No bureaucracy. No endless meetings. You'll lead a team that ships fast and talks directly to merchants.

At a large company, EMs are people managers disconnected from the product. Here, you'll be technical, close to customers, and see your team's work impact merchants processing millions of orders.

The Team

Commerce Core owns order management, inventory, purchasing, fulfillment, and warehouse management. The north star: orders flow without human intervention.

A Typical Week

• Monday: Sprint planning. A major merchant is launching a new product line. Prioritize accordingly.

• Tuesday: 1:1s. One engineer just shipped a feature processing 50K orders/day — recognize the win. Another wants to lead the allocation project — plan the handoff.

• Wednesday: Call with a merchant's COO. They're growing 3x and need Fulfil to scale with them. Feed insights to the team.

• Thursday: Interview a strong candidate. Debrief. Extend an offer.

• Friday: Roadmap review with Product Lead. Plan Q2 — inventory forecasting, automated reordering, capacity planning.

What You'll Own

• Team: 4-6 engineers — hiring, mentoring, performance

• Delivery: Backlog prioritization, sprint execution

• Quality: Testing standards, code review, operational excellence

• Roadmap: Technical direction with Product Lead

• Merchant relationships: Understand how they use Commerce Core

What We're Looking For

• 7+ years building software

• 2+ years managing engineers (not just tech leading)

• Technical depth — you can review code and discuss architecture

• You've built teams: hired, grown, retained engineers

• You make decisions and own outcomes

• You shield your team from noise

Tech Stack

Python, PostgreSQL, Redis, Celery, RabbitMQ, SQLAlchemy, Kubernetes, pytest, Claude Code, etc.

Hiring Process (We move fast)

1. Initial interview — How you've built teams

2. Technical round — You still need to go deep

3. Interview loop — Leadership scenarios, bar raiser

4. Bootcamp — Yes, managers also start in Product Support to learn how merchants use Fulfil

Our Approach to AI

What We Do

• Leverage LLMs (OpenAI API, Claude API) to embed AI-driven capabilities into Fulfil’s ERP, powering natural language interfaces, intelligent automation, and merchant-facing insights (e.g., Fulfil x MCP integrations with Claude).

• Focus on AI for commerce operations — integrating models to solve real problems like order management, financial analysis, customer insights, and logistics optimisation.

What We Don’t

• We are not a core ML/AI research company — we don’t train or fine-tune foundation models.

• We focus on integration and productisation of AI, not building new ML frameworks or developing custom model architectures.

What It’s Really Like to Work at Fulfil
We’re building the ERP that fast-growing eCommerce brands actually want to use, which means we’re taking on entrenched enterprise software with a small, intense team.

Big Tech and VC-backed startups are 400-horsepower engines running at 25% efficiency. They have bloated teams, endless meetings, six months to ship a feature. At Fulfil, we’re a 200-horsepower engine running at 100%. We’re bootstrapped, profitable, and growing steadily. No permission layers. No “alignment meetings” about alignment meetings. Everyone ships everyday.

The work: You’ll own meaningful problems with direct customer impact. Our customers run 24/7 operations across time zones, and when they’re launching on BFCM or scaling from $10M to $100M, they need us to move fast. That urgency flows downstream. This is high-intensity work with real consequences.

What high-intensity actually means:

• Most weeks are 45-55 hours; peak seasons (BFCM, major launches) hit 60+

• Occasional off-hours calls with our distributed team or for customer launches

• Long days (10+ hours) aren’t uncommon

• The work doesn’t pause even if we try to protect your focus time

What you get in return:

• Real autonomy over execution (we measure impact, not facetime)

• Ownership of problems that matter to real businesses

• Unlimited PTO we actually want you to use (we’d rather you rest than burn out)

• If you’ve ever felt like you’re capable of 10x more than your current environment allows you to output, that’s the gap between your potential and your actual impact. Fulfil eliminates that gap.

You’ll thrive here if: you’re the type who gets energy from building something that matters, want ownership over outcomes vs tasks, are open to receiving regular, direct feedback in public Slack channels from multiple people, and like moving fast without red tape.
This isn’t for you if: you need a strict 40-hour boundary, prefer structured oversight, or want work to be a contained part of your life.