Fulfil is an ERP built for high-growth eCommerce brands. Our merchants run complex, multi-channel operations across Shopify, Amazon, Walmart, TikTok Shop, and beyond — and they rely on Fulfil to keep their financials accurate, reconciled, and audit-ready.
This role sits at the intersection of accounting expertise and merchant advisory. You'll serve as a trusted partner to merchants when reconciliation issues arise, COGS appears inaccurate, or Shopify payouts don't align with the P&L. You will diagnose root causes, communicate findings in plain language, and drive issues through to resolution — quickly and confidently.
You'll work closely with our Engineering, Implementation, Success and Support teams in Bangalore, serving merchants who range from scrappy D2C founders to seasoned VPs of Finance at 8-&9-figure brands. Both audiences need you to be sharp, clear, and confident.
If you thrive on variety, own problems end-to-end, and can explain a multi-currency FX discrepancy to a non-accountant in under two minutes, keep reading.
Shifts & Compensation
Base Compensation: ₹18–24 LPA
Shift: 5:30 PM – 2:30 AM IST
Location: 5 days/week in office, Bengaluru, Karnātaka, India
What You'll Actually Do
Day-to-day, you will:
Own merchant accounting issues end-to-end — troubleshoot reconciliation discrepancies between Fulfil and sales channels like Shopify and Amazon, and walk merchants through exactly what went wrong and why
Guide merchants on eCommerce accounting fundamentals — support merchants with COGS tracking, inventory valuation, revenue recognition, and multi-channel transaction reconciliation within Fulfil
Communicate clearly to diverse audiences — explain financial concepts to both technically savvy controllers and accountant-averse founders
Support merchants through audits — help them pull the right documentation and reconciliations from Fulfil
Advise on compliance and currency exposure — help merchants navigate managing sales tax across geographies (multiple US states, Canadian provinces and other countries such as the UK) and multi-currency accounting considerations
Collaborate cross-functionally — surface recurring merchant pain points to Implementation, Support, and Engineering teams to shape product enhancements
Leverage AI to move faster — use tools like ChatGPT and Claude to clarify accounting treatments, compress context, or draft merchant updates
A realistic day might look like:
A merchant migrating from QBO to Fulfil is seeing a $40K discrepancy between their Amazon settlements and their P&L. You identify it's a timing mismatch on multi-currency FX settlement, explain it clearly to their CFO in plain language, document the fix, and flag the pattern to Product.