Fulfil is an ERP built for high-growth eCommerce brands. Our merchants run complex, multi-channel operations across Shopify, Amazon, Walmart, TikTok Shop, and beyond, and they rely on Fulfil to keep their financials accurate, reconciled, and audit-ready.
This role sits at the intersection of accounting expertise and merchant advisory. You'll serve as a trusted partner to merchants when reconciliation issues arise, COGS appears inaccurate, or Shopify payouts don't align with the P&L. You will diagnose root causes, communicate findings in plain language, and drive issues through to resolution quickly and confidently.
You'll work closely with our Engineering, Implementation, Success, and Support teams in Bangalore, serving merchants ranging from D2C founders running their own books to finance teams at 9-figure brands. Both audiences need you to be sharp, clear, and confident.
If you thrive on variety, own problems end-to-end, and can explain a multi-currency FX discrepancy to a non-accountant in under two minutes, keep reading.
What You'll Actually Do
Day-to-day, you will:
Own merchant accounting issues end-to-end: troubleshoot reconciliation discrepancies between Fulfil and sales channels like Shopify and Amazon, and walk merchants through exactly what went wrong and why
Guide merchants on eCommerce accounting fundamentals: support merchants with COGS tracking, inventory valuation, revenue recognition, and multi-channel transaction reconciliation within Fulfil
Communicate clearly to diverse audiences: explain financial concepts to both technically savvy controllers and accountant-averse founders
Support merchants through audits: help them pull the right documentation and reconciliations from Fulfil
Advise on compliance and currency exposure: help merchants navigate managing sales tax across geographies (multiple US states, Canadian provinces and other countries such as the UK) and multi-currency accounting considerations
Collaborate cross-functionally: surface recurring merchant pain points to Implementation, Support, and Engineering teams to shape product enhancements
Leverage AI to move faster: use tools like Claude to clarify accounting treatments, compress context, or draft merchant updates
A realistic day might look like:
Helping come up with a cutover plan for a merchant migrating from their current accounting software to Fulfil
Helping a user troubleshoot and reconcile discrepancies within their ledger balances
Conduct a training session with users, consult and provide best practices
Working closely with our product team by iterating on customer feedback